Terms & Conditions

 

Ordering/Shipping

  • Our products are hand made, which makes each product unique. Although we inspect every product before shipping, each product's finish and color might differ slightly from what is pictured or between two of the same products.

  • Concrete is a porous material and can absorb oils and may stain.

  • Acrylic colors are represented as accurately as possible. Also acrylic can scratch, so care should be taken to protect surfaces. Light dusting, or light cleaning with soap and water is recommended.

  • If you make an error during the ordering process or would like to add/remove products from your order, contact us right away so we can try to accommodate.

  • Local Sales Tax will be charged based on the price of each item and on applicable shipping charges for all orders with a Wisconsin shipping address, per Wisconsin State requirements.

  • Occasionally we may need to inform you of a short delay in shipping. We will always try to fulfill orders as fast as we can and in the order we receive them. You may request to cancel your order if a delayed shipping time is unacceptable.

  • Shipping charges are calculated at checkout. If you require any special handling please contact us and we would be happy to discuss your needs.

  • We typically use USPS First-Class to ship your order. You will receive an email confirming your order, and we will follow up with a shipping confirmation email and tracking number. Contact us right away if there are any issues with the shipment or packaging.

Returns

  • At this time we cannot accept general returns on any product purchased, however, please contact us right away if there is a problem with the product or you are not completely satisfied. We will work with you to find a solution.

Wholesale

  • Minimum opening order: $200 or 10 individual items.

  • Shipping will be estimated and added to order invoice. Special handling or hand delivery may be available in certain cases.

  • Please submit orders by email. Confirmation of order, an invoice and estimated delivery time will be supplied in return. Allow 4-6 weeks for production of order. Shipping time dependent on location.

  • Limited samples available at wholesale prices, shipping additional.

  • If you require hi-res photos or additional product details for retail product sales, contact us directly.

Other Policies

  • We will not sell or distribute your private information provided during the checkout process. We have no access to your credit card data, and only your name, address, and email will be used to process and fulfill your order. After your order is complete, we will not use your email for any other purpose unless you request that we do so.

  • If you would like to sign up for our occasional newsletter containing new product announcements, special offers, and inside information about Human Crafted and our process you can sign up here.

  • All images and other content on this site belongs to Human Crafted, LLC and cannot be copied or used without permission.

  • Products, packaging, prices, and dimensions subject to change.

 

© Copyright 2018 Human Crafted, LLC

All rights reserved.